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Tier 1 Support Technician
Remote
Full Time
Join The Extendly Family
At Extendly for HighLevel, we're passionate about making it easy for anyone to get started with GoHighLevel®. We set up, customize, automate, optimize and extend the functionality of HighLevel so agencies and small business owners can focus on what they do best to grow their businesses. Our clients say we made implementing GHL simple, easy, and profitable.
We specialize in creating the most well-structured snapshots in the industry, we provide White Label tech support & onboarding services, & we create Animated videos to easily explain all that GHL has to offer! Join our mission in making getting started with HighLevel easier so small businesses everywhere can grow & operate with ease.
You’ll inspire marketing agencies, small business owners, and solopreneurs to pursue their dreams with the help of Extendly For HighLevel
What You’ll Do
As a Tier 1 Technical Support Agent you will play a crucial role in providing technical support services to agency owners and their clients who use GoHighLevel®. Your responsibility is to ensure clear communication of solutions, delivering fast, high-quality support, and contributing to the mission of simplifying the usage of HighLevel.
You are a key player in facilitating success for someone using Go Highlevel.
Your Responsibilities
Customer Service Excellence: Provide quick, accurate responses to questions with a focus on delivering the highest quality of customer service.
Clear Communication: Communicate solutions clearly and concisely, maintaining a positive, empathetic, and professional attitude with customers/clients at all times.
Problem Resolution: Identify, investigate, and resolve user problems related to Go HighLevel, exercising technical judgment in solving tech support challenges.
Independent Research: Independently research and pinpoint the core of problems to facilitate effective solutions.
Client Communication: Regularly communicate with clients about issues, bugs, and concerns, ensuring a proactive approach to problem-solving.
Supporting Mission: Strive to provide the highest level of support and customer service, contributing to the overall mission of Extendly for HighLevel.
You'll Enjoy These Benefits
The opportunity to work from home.
Continual training, learning, and in-house mentoring opportunities.
The opportunity to be a part of a team that is dedicated to helping small businesses & agency owners with Go HighLevel
Our Perfect Candidate
1-2 years of experience working in GHL or another CRM
Ability to exercise technical judgment in solving tech support challenges.