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Customer Onboarding Associate
Remote
Full Time
Join The Extendly Family
At Extendly for HighLevel, we're passionate about making it easy for anyone to get started with GoHighLevel®. We set up, customize, automate, optimize and extend the functionality of HighLevel so agencies and small business owners can focus on what they do best to grow their businesses. Our clients say we made implementing GHL simple, easy, and profitable.We specialize in creating the most well-structured snapshots in the industry, we provide White Label tech support & onboarding services, & we create Animated videos to easily explain all that GHL has to offer! Join our mission in making getting started with HighLevel easier so small businesses everywhere can grow & operate with ease. You’ll inspire marketing agencies, small business owners, and solopreneurs to pursue their dreams with the help of Extendly For HighLevel.
What You’ll Do
As a Customer Onboarding Agent for SaaS Software, your primary mission will be to ensure our customers experience a seamless journey from the moment they sign up, setting the stage for their initial success with our service. You'll play a crucial role in guaranteeing that customer expectations are not only met but exceeded, fostering their confidence in using our service right from the start. Your responsibilities will encompass guiding new users through the setup process, ensuring they are correctly configured, and helping them grasp the entire process. In your day-to-day tasks, you'll engage with customers, promptly address their inquiries, and provide friendly, informative assistance, all while wearing a smile.
If you're tech-savvy, possess exceptional communication skills, and have a passion for empowering individuals to succeed, this role might just be your dream job.
Your Responsibilities
You will Help Customers Get Started: Your role will involve assisting customers in getting started smoothly with our product. This could entail tasks such as assisting with API connections or code embedding, ensuring they kick off on the right foot.
You will Solve Technical Hiccups: When technical challenges pop up, you'll be the go-to problem-solver. With your technical expertise, you'll troubleshoot and fix customer accounts or product issues, making their experience hassle-free.
You will Be the Guide: As a source of industry insights, you will guide customers by providing valuable tips and advice. Your goal is to make their journey with us as effortless as possible.
You will Gather and Act on Feedback: Proactively collect feedback from users through check-in surveys. Afterward, you'll collaborate with the team to implement improvements in our onboarding process based on user insights.
You will Swiftly Address Customer Questions: Timely and effective responses to customer queries will be your forte. Your aim is to ensure customer satisfaction and prevent any frustrations or potential churn.
You will Manage Onboarding Tools: Take charge of our onboarding tools, using them to gather insights and analytics. Keep different departments in sync by maintaining a unified onboarding process and sharing essential information
You'll Enjoy These Benefits
The opportunity to work from home
Continual training, learning, and in-house mentoring opportunities
The opportunity to lead & direct a team of 10+ support agents
Paid Time off along with PTO for your country's national holidays
The opportunity to be a part of a team that is dedicated to helping small businesses & agency owners with Go HighLevel
Our Perfect Candidate
Project Juggling Expertise: Being an onboarding specialist is a bit like juggling. You need mad project management skills to keep everything on track. You'll be working with the onboarding team, different customers, and various departments. So, the ability to switch between projects seamlessly is a must.
Smooth Talker: Communication is your superpower. You'll be the one dishing out accurate info about our features, either through a fun product tour or a handy interactive walkthrough. Plus, you've got to be a champ at listening and responding to user feedback with crystal-clear explanations and a patient, friendly tone.
Problem-Solving Pro: Tech hiccups? No sweat. Sometimes, you'll stumble upon tricky technical issues that can't be solved in the blink of an eye. That's when your detective skills come into play. You'll have to figure out who's responsible for fixing the problem and make sure it gets done. And when a customer's on the brink of churning, you'll be the one with the magic words to soothe their worries. So, being a problem-solving wizard is a big deal in this gig.